Refund policy

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If your return is approved, you will be responsible for arranging and paying for the return postage. We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging.

To start a return, please contact us at florooke@gmail.com or via the contact form on our website. If your return is accepted, we'll provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong quantity, so that we can evaluate the issue and make it right.

If your item is faulty, damaged, or incorrect due to our error, we will work with you to resolve the issue and, where applicable, provide a prepaid return label or arrange an appropriate replacement or refund.

Processing Refunds

We will notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that the original shipping cost is non-refundable, and return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect. Please allow time for your bank or credit card provider to process and post the refund.